Overheating in Omen 15

[sedatkimki]

I've a hp omen 15(2019) i5 9300h gtx 1660ti configuration. I have been using this laptop for a year without any problems but recently i had overheating problem. I decided to repaste my laptop with arctic mx-4. after repaste everything was fine but after a week later cpu got 97-98 celcius. I thought its pump-out issue. I tried 3 different paste(kyronaut, zalman stc-8, arctic mx-4) and all of them did same. Then i sent my laptop to hp. Hp repaste my laptop with hp's own thermal paste. I thought problem solved but again one week later cpu gets 97-98 celcius again. I sent my laptop hp again and hp said 97-98 degree is normal. it's not normal i use my laptop for a year and cpu never gets 97-98 degree. how can i solve this problem?

[Echo_Lake]

@sedatkimki

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I understand that your computer is Overheating even after HP repair was performed on your HP omen. 
I have a few troubleshooting steps we could try to fix the issue:  

• Step 1: Clean the vents and inspect the fans
• Step 2: Increase the efficiency to reduce heat
• Step 3: Make sure there is adequate ventilation
• Step 4: Place the laptop in a cooler room
• Step 5: Use HP software to manage the internal temperature
• Step 6: Change the system performance settings (HP Spectre only)
• Step 7: Update the BIOS
• Step 8: Test for hardware failures
  Click here: https://support.hp.com/vn-en/product/hp-pavilion-g6-2300-notebook-pc-series/5330578/document/c016574... to complete the troubleshooting steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[sedatkimki]

i already did what you said nothing changed. I think problem is heatsink or thermal paste. I'm thinking replace thermal paste to thermal pad

[Echo_Lake]

@sedatkimki

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. It sounds like hardware related issue with the computer and to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers to check the available service options to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[sedatkimki]

I sent my laptop hp service as i said. They said the temps are normal and they said we can't do anything unless the computer shuts down. 

[Echo_Lake]

@sedatkimki 

Thank you for remaining patient.

We are here for you, 
The easiest and most reliable way to cool down your computer is to shut it off completely and let it rest for a few hours. 

And also, HP recommends actively checking for and completing all available updates to make sure performance is not affected.

Please feel free to contact us here anytime you need any further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.