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Overheating laptop (OMEN by HP - 15-ce023nm)

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OMEN by HP - 15-ce023nm
Microsoft Windows 10 (64-bit)

Recently I've had an overheating problem with my HP OMEN 15. When I am not running anything, temperatures just sit at 60C. I  Only have 2 startup programs enabled. When I am gaming CPU reaches 90C and my GPU reaches around 78C. My laptop is less then 2 years old. MY specs are: i7-7700HQ, GTX 1050 Ti, 12Gb RAM.


This is what I have tried so far: Repasting both my CPU and GPU (about 8 months ago) with good thermal paste, cleaning fans and dust (I made sure fans are working properly), undervolting my CPU by -0.120V, switching to power saving mode in power options (and also lowering maximum processor rate), reinstalling Windows 10 (erased everything), uninstalling and reinstalling drivers, updating Windows 10, buying a cooling pad.


Nothing seems to help. Any ideas?

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Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

  • After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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Message 3 of 3
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You didn't mention if the temps changed after your fixed.


A couple of things I don't see on your list  are a BIOS update, and enabling gaming mode in Windows 10.

*Just a community member, not an HP employee.
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