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‎04-08-2021 04:21 AM - edited ‎04-09-2021 09:39 AM

HP Recommended
Product: OMEN by HP 15-dh0306ng
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have this laptop for about 1 year now and i always had a high temprature on it while playing games which leads to crashes sometiemes, But lately the CPU is getting very very hot while playing between 97°-100° and this leads to crashes every  10-20 min. 

Even if i'm not playing it crashes sometimes and restarts  on its own. I tried to Undervolt and i clean fans regulary but i still always have this problem. Even my room is always cold since i'm playing close to an open window. Windows and bios are up to date, I checked with HP Support assistance and there is no other update of any kind, I also have a cooling pad. so I bought this laptop for gaming but now i can  barely play 20 min without it crashing. Even normal activities sometimes cause a problem.  

 

Can someone please help me ?

1 REPLY 1

‎04-11-2021 10:06 AM

HP Recommended

@rigo0

 


Welcome to HP Support Community


I would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c01657439

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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