PAVILION GAMING FREEZING AND RESTARTING

[ROY113]

HELLO EVERYONE , AFTER FEW MONTHS OF USAGE MY PAVILION GAMING LAPTOP FREEZING AND RESTARTING AUTOMATICLY FOR SOME SECONDS . CAN ANYONE SOLVE THIS , THIS HAPPENS WITH ME 3 TIMES NOW AND THIS HAPPENS WITH ME WHILE PLAYING GAME . 

[Nirvana_95]

Hi @ROY113 

Welcome to the HP Support Community. I see that your HP system freezes and restarts automatically while playing games. We can surely look into the issue and help you fix it. 

May I know if it happens only while playing games? 

Let me know if you have made any recent changes to your system?

Do you see any fan noise or heating issues when it freezes or restarts?

If this happens while gaming most likely this is caused by the graphics driver.
try to reinstall the graphics driver or install the latest driver.

1. . Uninstall the graphics card driver and let Windows download the driver using the Windows update.

Press Windows key + X
select device manager.
Expand the display adapter
then right-click on your graphics card
then Uninstall.
restart your laptop.
Then open Windows Update then click Check for updates.
It should download the latest graphics driver and install.

2. Manually reinstall the graphics driver. Download the latest driver from here and install it. Also, try the older driver if the latest driver didn't work.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @ROY113

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @ROY113 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!