PC does not start

[Massimo12]

Good morning. My name is Massimiliano. I have a problem with an HP Gaming Pavilion - 15-cx0012nl. The PC worked regularly until this morning. The PC is two years old. In the evening I tried to turn on the PC but nothing started. I tried holding the power button for 15 seconds but nothing happened. The power supply works normally but when connected to the PC, the power light does not turn on. I tried another power supply with the same characteristics but it doesn't work. I searched the site for similar solutions without finding any. Do you have any advice please? Can you give me the assistance number?

Thanks for your attention

[WAWood]

@Massimo12 

Sorry for the bad news, but when a laptop does not even power on, you have few if any options for getting it working again on your own.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Good Luck