03-26-2020 07:05 PM
Hi, today I was using my computer and it suddenly shutdown and I haven't been able to power it on. When I connect the power adapter the LED indicator doesn't power up, but I've connected it to another computer and it worked. The computer doesn't make any sound or doesn't turn any light on. Please help
03-27-2020 07:44 PM
@aech23 , welcome to the forum.
This is a very difficult problem to diagnose because the laptop won't turn on. It is most likely a failed component. However, it will be difficult to know which one. Here is an automated guide to help you diagnose the problem: https://support.hp.com/us-en/topic/diagnostics?category=computing&issue=power-boot-issues
If this doesn't help, you may want to locate a HP Service Center or a local reputable computer shop that works on HP laptops.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; 32 GB Corsair Vengeance Pro 3200 memory; MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB
HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink
HP Photosmart 7520 AIO
|**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**|
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.