Pavilion Gaming Laptop 15-ec1008ua Random Shut down, freeze, Black Screen, Blue Screen

[Notto1]

Hi All,

I bought this laptob recently, randomly it freeze, sometimes screen gets black, but i see the led lights at the botom, keyboard doesnt work, i have to shut down with the power bottom. sometimes blue screen with a message critical problem, sometimes for long time does not happen anything. mostly it freeze when i am browsing. it never freeze while playing or using softwares like premiere editing program.

i updated the graphic driver. i wanted to update bios but hp support page can not open my laptop drivers page, it can detect my laptob but when i click it, it is loading and loading forever. i downloaded hp support software, it does not help too. please help me if you can, i f nothing works i will give it to the service, that really i do not want.

Thanks.

HP Pavilion Gaming Laptop 15-ec1008ua

Product number: 1V2F8EA#A2Q

AMD Ryzen 7 4800H with Radeon Graphics

NVIDIA GeForce GTX 1650 Ti (driver ver: 27.21.14.6109 (12/31/2020))

System BIOS  F.11

System board    87B2 31.20

[The_Fossette]

@Notto1

I reviewed your post and I understand that the computer is freezing, and you are getting bluescreen errors.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you run a system test on the computer to make sure that there are no hardware issues.

Follow the steps in the below article.

https://www.support.hp.com/us-en/document/c03467259

If the system test pass, then follow the steps in the below article and perform a cloud recovery.

https://support.hp.com/in-en/document/c06162205

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Notto1]

Thank you for your answer and help.

i made all tests and all passed without problem, i will observe if the problem will continue or not. i really did not understand this cloud recovery, i do not want to format my laptop for sure, also my laptop is freedos, i am not sure if it is supported. i downloaded software for drivers update and updated graphic driver through this software, it looks like now better, just one time i had blue screen ( kernel mode heap corruption error, and one time screen did not open after sleep.

[Notto1]

Now i recived this error blue screen, "Kernel Auto Boost Lock Release" after restrar i received this one; blue screen "System Service exception".

i think it looks like hardware problem, i format several times tried different windows and there is no solution.

[The_Fossette]

@Notto1

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[Notto1]

Thank you for your help. I gave it to service, i tried a lot of things and gave up.

Also it is very strange that, hp support page can detect my laptop, when i choose it, it keeps loading and does not open any page, i could not find any drivers and manual for my laptop. 

[The_Fossette]

@Notto1

Thank you for keeping me posted.

Don't worry the service center will fix all issues.

Cheers!