• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎07-26-2020 05:05 PM

HP Recommended
Product: Pavilion Gaming 15 ec0105ax
Operating System: Microsoft Windows 10 (64-bit)

Hey everyone, i dont even know if ill get a reply to this, but is upgrading ram on my pavilion gaming 15 allowed, without voiding warranty? because to my knowlege, there is a spare ram slot, and it supports up to 16gb of ram and 32gb if you use hp branded ram? If i get any help with this, that would be great!

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-26-2020 05:39 PM - edited ‎07-26-2020 05:40 PM

HP Recommended

Hi:

 

Since this is a peer to peer forum, we are not authorized to reply on behalf of HP regarding the warranty terms.

 

It is generally understood by us, that the warranty would not be voided unless you break something in the process of upgrading the PC.

 

Below is the link to the service manual, where you can find the memory removal and replacement procedure.

 

It indicates that the memory removal and replacement procedure can be performed by the customer.

 

http://h10032.www1.hp.com/ctg/Manual/c06446633

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-26-2020 05:39 PM - edited ‎07-26-2020 05:40 PM

HP Recommended

Hi:

 

Since this is a peer to peer forum, we are not authorized to reply on behalf of HP regarding the warranty terms.

 

It is generally understood by us, that the warranty would not be voided unless you break something in the process of upgrading the PC.

 

Below is the link to the service manual, where you can find the memory removal and replacement procedure.

 

It indicates that the memory removal and replacement procedure can be performed by the customer.

 

http://h10032.www1.hp.com/ctg/Manual/c06446633

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.