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05-07-2020 07:53 AM
Hello, I own a pavilion gaming 15-ec0010nw ( ryzen 7 3750h, 8gb ram, 1660ti maxQ, win 10 pro ).
I got problem with laptop...It turns off and on itself randomly - especially during gaming. During desktop work I've noticed that it turns off charging and the screen is lowering its brightness like there is no power in power cord... But it returns in few second to its normal state and again it shows charging and screen is bright again.. There is no bsod or error of any kind...
Could it be a low ammount of ram ??? Vega 10 eats 2gigs so for gaming and OS only 5.9gigs left. Or could it be a hardware problem on motherboard ????
The system is fresh, no viruses, everything up to date ( system, drivers, bios ).
HP support through FB messenger doesn't answer at all 😞
05-08-2020 07:53 AM
Today laptop started sending me bsod's related to nvidia gpu. I tried drivers from HP site - same problem. I tried newest drivers from nvidia site - the same. After uninstaling completly nvidia drivers and working on vega integrated gpu problem doesnt occur.... So the nvidia gpu is damaged ????
05-15-2020 04:27 PM
Thank you for posting on the HP Support Community.
I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed.
While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/
The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
- Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10)
- Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
05-16-2020 04:27 PM
Thank you for posting back.
This sounds like hardware related issue with the computer. I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
05-17-2020 01:14 AM
Well I did fresh instal of windows and clean drivers install with it so I doubt DDu will be helpful here... DDU is used to help uninstaling and installing fresh drivers on existing OS not after clean OS install... Never than less I will RMA this laptop... To much problems with it...
05-17-2020 01:25 AM
Well I know the stuff about hardware but until I have warranty I wont do bios flashing or something that could corrupt it....
And I suspect also the faulty gpu core or vram memory so warranty will be useful right now 😕 And its not the system memory problem...I tried new set 2x8 micron memory but same problems.... I dont know why, during memtest BSOD occurs relating to nvidia card 😲