Pavillion Gaming Laptop 15 ec2xxx - Sudenly low fps in gaming

[GST65]

Greetings.

I have had this Pavillion Gaming 15 ec2xxx for almost a year without any problems, I play Call of Duty regularly with excellent speed. But since yesterday, from one moment to the next, the FPS of the game has fallen to ridiculous levels for the graphics adapter that this laptop has, the fps drop to 4fps... which makes the application unplayable, someone has the Same problem? Or do you know of a solution?
Currently my computer has 50% of the disk free and the RAM is 16GB.

Windows Version: Windows 11 Home Single Language - 23H2

Thanks for the help.

[Irwin6]

Hi @GST65,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with the FPS while playing games on your Laptop.

Please follow the steps below to fix the issue.

A) Kindly refer to the steps on this link to update the BIOS.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

B) Please install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

C) If the issue still persists, refer to this link to troubleshoot further. (Model might be different but the steps remain the same)

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[GST65]

The laptop has the latest Bios version. Thank you

[GST65]

Hello.

The laptop has the latest BIOS and the latest Windows Update

[Irwin6]

Hi @GST65,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

A) Kindly refer to the steps on this link to install the graphics driver.

B) Now refer to this link to install the Omen gaming hub to change the graphics settings and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support