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Performance drop.

HP Recommended
HP Pavilion Gaming Laptop
Microsoft Windows 10 (64-bit)

Hello community members,

I was playing when my laptop suddenly shut down. The screen blacked out and it won't start. After half an hour I tried again and it switched back on but couldn't be charged. Eventually, the charge ran out and the laptop was shut down. 2 days later it started taking charge. When I switched it on and played a YouTube video there was not sound from the speaker and I connected my headphones and still no response. I restarted the laptop and the sound was back. I played the same game to check performance but the FPS has dropped from 120+ to between 40 and 70 (both the cases are when the laptop is put on charge while playing). While playing, the brightness automatically got lowered and couldn't be raised until I closed the game. What should I do to fix all these issues. Please help me.

Thank you.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to HP Community


I have gone through your Post and would like to help


I suggest you download and run the HP Support Assistant from this Link:


HPSA will automatically search for all the latest drivers for your Notebook


  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.


Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available


Keep me posted how it goes


Thank you and have a wonderful day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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