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‎02-08-2020 04:02 AM

HP Recommended
Product: HP Omen 15 Laptop (2018)
Operating System: Microsoft Windows 10 (64-bit)

Back when I first purchased this laptop the gaming performance was perfect. I could get a solid 60 fps on relatively high settings on a game such as 'Assassin's Creed: Origins' with no lag spikes. A few months later, I've noticed that my laptop's gaming performance is really weak. Now, when I play the same game, I get frequent lag spikes, the fps never exceeds 45 fps and these problems are on the lowest settings possible. My laptop was recently taken to HP for repair - as it wouldn't turn on - and they said that there was a problem with the motherboard, however, when I collected it, the laptop would now turn on (which was the problem) but performance is still very poor. I have tried optimising my games, turning on game mode, performance over power, defragmenting my drives yet I have seen no increase in performance. I don't know what was the cause of this but I would appreciate any answers on how to get my performance back to normal.

5 REPLIES 5

‎02-11-2020 01:51 AM

HP Recommended

Hi @TN_WDL

 

Welcome to the HP Support Community. I'd be happy to assist you with the FPS issue. 

 

Please try these steps - Improving Video Game Performance or FPS 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎02-22-2020 04:50 AM

HP Recommended

Hi, thanks for the assistance, however, I have already tried all of the methods mentioned in the link. I have also downloaded the HP program itself and updated everything possible, but again, the issue still persists.

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‎02-22-2020 05:46 AM

HP Recommended

Hi @TN_WDL

 

Please try re-installing the operating system using the Cloud Recovery - HP Consumer PCs - Using the HP Cloud Recovery Tool

 

Keep me posted. 

Asmita
I am an HP Employee

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‎02-22-2020 05:49 AM

HP Recommended

Hi again, I've already tried reinstalling the operating system 2 times. The frames per second on the games are the same.

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‎02-22-2020 06:44 AM

HP Recommended

@TN_WDL

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this issue. 

 

Thanks! 

Asmita
I am an HP Employee

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