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HP Recommended
W2N47UA#ABA
Microsoft Windows 10 (64-bit)

Physical components such as the right hinge have broken off. The screen blackouts randomly, also they are red and blue lights visible while the computer is in use.

2 REPLIES 2
HP Recommended

Also for reference, the laptop hasn't been dropped or damaged by any external factors.  When the laptop was open the cracked was visible.

HP Recommended

@aireus

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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