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Mandarinas
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Message 1 of 4
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Plastic from the screen coming off

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OMEN 15

Hi!

 

I just bought 1 month ago this OMEN 15, and already the plastic that's holding the screen (where the omen logo is) has become unstuck, it's just a little but it sounds like cracking every time I open/close ths screen.

 

This is getting me worried it can become worse. Is there something I could do? I still have my warranty, but I don't know if this is covered and also I need my pc to work...

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praveen196
HP Support Agent
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@Mandarinas Welcome to HP Community!

 

I understand that the Plastic from the screen coming off.

 

Please provide the picture. So, that we can check.

 


Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Mandarinas
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Hi!

 

Here you go.  As you can see, this is the lower right corner of the screen, so it's only around the Omen logo where it's separated from the screen itself. I'm worried that this may unstuck the whole screen someday. 

 

 

97b38fba-92cf-45e2-b61a-a18838b5d4a2.jpg

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praveen196
HP Support Agent
HP Support Agent
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@Mandarinas

 

Thank you for the update.

 

In that case, I would suggest you contact our phone support and check for the option. They will help you.

 

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Have a nice day!!

 

 

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