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‎09-12-2020 08:20 PM - edited ‎09-12-2020 08:40 PM

HP Recommended
Product: Hp Omen
Operating System: Microsoft Windows 10 (32-bit)

I had a problem with my "A" key becoming loose and popping off about a year ago. My product was under warranty so I was able to get it fixed; however, when it came back the A key worked fine but just felt a bit funny. Now, about a little less than a year later I'm having the same problem, so their repair didn't work. I was trying to contact a livechat agent for about an hour now and haven't been able to figure out how to reach them. The only support options I'm given is finding a hp store or going to the community forums. I would like to speak to someone at HP to resolve this, because this issue occured under warranty and they didn't fully fix the product. How could I go about doing this? Could someone provide me with a livechat link or email adress? I wasn't able to find either. Thank you!

3 REPLIES 3

‎09-13-2020 05:41 AM

HP Recommended

@Indiigo

 

I reviewed your post and I understand that you are facing issues contacting the support team.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Also, if you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎09-13-2020 06:37 AM

HP Recommended

The only options listed are HP Support Community (where I came) and HP Service Center Locator.

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‎09-14-2020 02:33 AM

HP Recommended

@Indiigo

 

Help me with your region (Country) in a private message and I will share the contact details.

 

Cheers!

The_Fossette
I am an HP Employee

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