Plugged In, Not Charging

[casieirene]

Hi HP Support,

I am very disappointed with my $1,600 premium flagship HP laptop. Let me start with my experience from the beginning. I wanted to invest in the best, most premium laptop on the market, so after much research I purchased an HP Spectre 15" x360 Convertible. It was $1,600 for this laptop. For this price, you would expect a perfect experience.

I purchased from Best Buy and when I opened it up, it was a dud and would not turn on. I was very annoyed and had to exchange it for a new laptop (I just exchanged for the same laptop). The second one worked for a few weeks without problems, then began freezing up completely. The speakers also have always cut in and out. These are Bang and Olufsen speakers, and they have never worked. I was furious my brand new laptop was freezing and having audio issues, espeically such a premium laptop. I sent it in to get repaired, which took several weeks, and when it was returned it had the exact same problems still. It kept freezing every few hours and the speakers kept cutting out even after they replaced them. After contacting HP a second time and sending it in for another repair, it was once again returned to me still not functioning properly. I was completely infuriated.

After searching the internet for days, I finally found a suggestion that fixed the freezing after altering settings with my battery-saver. The speakers do not work properly to this day, but I accepted this because I was tired of dealing with HP. HP did nothing to fix my computer, just wasted my time and money.

Now, after having the laptop for about a year and a half (the warranty was up after a year), the laptop will not charge. When I plug it in, it says "plugged in, not charging." I have searched for solutions from HP's website and independent parties. I updated all software, bios, performed a hard battery reset, and nothing. Some internet sources suggest the motherboard may be faulty and this is why it won't charge. This is the worst laptop I have every owned. It has been problems from the start and a huge waste of money. If I cannot get this laptop fixed I will NEVER purchase from HP again and I will tell everyone I know to never purchase an HP computer. This laptop is out of warranty, but I hope HP has the right customer service to help me fix this.

[rick-s]

@casieirene

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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