Plugged In but not charging

[eldiablo_47]

I have been recently experiencing some battery issues usually after my battery gets drained. Even when I'm gaming my battery percentage gets stuck at 91% and shows plugged in but not charging. I was watching a movie recently and my battery percentage went low so I shut down my laptop, the next morning when i turned on my laptop I found the battery to be low so I plugged in the charger after that my screen went black and my laptop rebooted automatically after which it started showing the message 0% available plugged in not charging. Running the battery check showed the following error code 

QE43TD-8QD9HP-MFPURG-C0AU13 . After the battery check, the battery started charging normally and even the when i ran the battery check again it didn't show any error code this time.

[Photoray002]

Hello @eldiablo_47 

Im not sure what happened but if its working, I would just keep an eye on it.

If you are still in warranty, you could always contact HP directly.

Contact HP Worldwide | HP® Official Site

[eldiablo_47]

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@Photoray002 wrote:

Hello @eldiablo_47 

Im not sure what happened but if its working, I would just keep an eye on it.

If you are still in warranty, you could always contact HP directly.

Contact HP Worldwide | HP® Official Site

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Thank you for the quick reply. Appreciate it.

But can you please explain the battery check failure ID :

QE43TD-8QD9HP-MFPURG-C0AU13

[Photoray002]

Failure Code 601

Error Message Battery 1

Its saying the battery had failed.

Could include  AC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power Supply.

What ever happened during the diagnostics, it was reset apparently. I would just keep an eye on it. If it happens again, contact warranty if you are still eligible.