Power Adapter has stopped working, charges for few seconds after plugging in and stops charging.

[Wallaby1993]

The power adapter will charge the laptop for a few seconds and will then stop charging, when i plug the charger in the LED indicator stays a solid white.

I have launched the UEFI tests for both the battery and the ac adapter:

The first image is the battery details.

The Second picture is the power source test together, showing a warning for the ac adapter

The next the adapter on its own, it states the smart adapter feature failed to return valid data.

I have unplugged the power cable from the adapter to try and reset any existing conditions there may be.

I have read online about BOIS updates and performed one of those this has still not fixed the issue.

I am able to charge the laptop through use of another charger, but this will only charge the laptop when the laptop is switched off.

Many Thanks In Advance

[Lesliekidd73104]

I am experiencing something very similar. I have my original charger and I also bought an OEM from a computer shop also. I am able to charge it as long as the screen is off and it's not in use. But if I am using it and plug it in, the orange indicator comes on and the indicator on the screen near the battery icon comes on for about 5 seconds then goes back off and is not charging any longer. 

[praveen196]

@Wallaby1993 & @Lesliekidd73104  Welcome to HP Community!

I understand that the power adapter is stopped working.

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 
 

Additional help can be found in the below articles: 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter 

Please update the BIOS.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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