Power troubleshoot

[JamesKnotts]

I have a hp omen 15-ce019dx. It shut off after a power surge happened when the ac unit had a blower motor blow. 

Was plugged into a surge protector, but it failed. 

Laptop turned back on fine (I let It sit for a while). Later I noticed it did not seem to be charging up while in use. 

I would turn it off, plug it in, and get the white light that told me it was getting power.  

Then the next day it has refused to turn on at all.  When I plug in the ac adapter I get a orange light at the ac Jack for 1 second then nothing. 

I have removed the battery, and held down the power button to discharge any residual power. Still nothing. 

Help please. 

[asmita6658]

Hi @JamesKnotts

Welcome to the HP Support Community. 

This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!