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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN by HP - 15t-dc000 CTO
Microsoft Windows 11

Recently my laptop will power on but not boot into windows. I have tried several things to try and resolve this issue but nothing works. 

7 REPLIES 7
HP Recommended

Hello @VAUDONAL 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

HP Recommended

Since it won't boot into windows how can I use this to test it? It only shows a black screen when powered on. 

HP Recommended

Hello @VAUDONAL 

 

Please follow the HP standard procedures:

(1https://www.youtube.com/watch?v=sj6kYmT7GLs

(2https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to check the video card, recover the BIOS, and reset ...
HP Recommended

This did not work. My Laptop is the Omen Model Number:3ME07AV, Serial Number:[Personal Information Removed] So I don't think any of this works. Is there anything else I can try before I resign this computer to paper weight status?

HP Recommended

Hello @VAUDONAL 

 

Sorry, but in your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges must be renewed
- The function of the fan(s) must be checked

Short circuit test 

- Bios (chip) desolder, reflash, Bios (chip) solder in

- charger/battery test

- Components test

- General cleaning ...

 

--- HP warranty valid -> Contact HP Support

 

--- HP warranty expired:

If you can't do that, you should have it <serviced> by a professional notebook (chip level) repair store.

 

Good luck

HP Recommended

Can you recommend a service center that is in my area? Tacoma, WA

HP Recommended

Hello @VAUDONAL 

 


@VAUDONAL wrote:

Can you recommend a service center that is in my area? Tacoma, WA


(1) Geektechs Computer Repair

See -> Geektechs Computer Repair

Contact
425-300-5623
113 Cherry St, Unit 66671
Seattle, WA 98104

and

 

(2) PC Techs and Parts, LLC:

https://threebestrated.com/computer-repair-in-tacoma-wa

PC Techs and Parts, LLC:

ub6424_0-1659722474011.png

 

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