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Hashan96
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Press the ESC key for Startup Menu ( Stop here & not start Windows )

Pavilion 15
Microsoft Windows 10 (64-bit)

My laptop work perfectly till yesterday night but today morning when is power on its struck, when i press esc or f10 nothing happens,

Pavilion 15 gaming laptop

Windows 10

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Message 2 of 2
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Flag Post
HP Recommended

Press the ESC key for Startup Menu ( Stop here & not start Windows )

@Hashan96

Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

Firstly, run Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8 (if the computer doesn't start up/power on you can skip the next step)

Next step, BIOS default: 

  • Turn off the computer and wait five seconds.
  • Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  • On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  • Press F10 to Save and Exit.
  • Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  • Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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