Problem with HP Support Assistant and Omen CC

[omen-rs]

Hi,
I  have two problems with my OMEN by HP - 17-an123nm notebook. Updated on Windows 10 Pro 20H2  64bit

1. I can't install Hp Support Assistant. During instalation get this message: "HP Support Assistant was not installed successfully. An error occurred during the installation: -2"

2. I installed Omen Command Center but it will not start. I only get a welcome screen with messages ( cleaning off cheesy dust...,printing strategy guide...)  but the program does not start.

Can you help me?

[Xavier-M]

Hi @omen-rs - I can help with you the HPSA issue since I am from the HPSA app team. I am not an expert of OmenCC so you may need to reach HP support via Chat or phone for help with that app.

For HPSA:

Please follow the steps below as we released a new version to fix this issue:

1. Right-Click on your Windows Stat Menu and click Apps & Features

2. Scroll down until you find HP Support Assistant

3. Click on Uninstall 

4. A dialog will appear for "Keep Preferences", Click No

5. Close any browser window that may open up.

Note: If you don’t currently have HPSA installed and are seeing that message "A newer version of HPSA is installed" Please proceed with Step #6 below:

6. Go to our HPSA page: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

7. Before you click on download HPSA button, press Ctrl+R button on your keyboard to clear any browser cache. Then click on the download button

8. Once downloaded, open the file and continue clicking Next button and let the installation finish. Once installed successfully, you should see a prompt "HP Support Assistant has been installed successfully"

9. Click on your start menu and type: HP Support Assistant or HPSA icon on Desktop and open the app and it should open normally as before.

Thank you for the patience as we worked through this issue and sincerely apologize to everyone's inconvenience.

-HPSA PM