Problem with OMEN Studio light

[Hisetsu]

Hello to everybody,

 I am owner of Omen Gaming Laptop 16.1. I Encountered a problem with OMEN Light Studio. The problem is that it says my device is not  supported by OMEN Light Studio. I checked the compability on the official website, where it says "yes" and event checked at Virtual assistant, which one aproved  compability of my laptop and OMEN Light studio. I tried to download drivers and reinstall OMEN Gaming Hub and Light Studio but it didin't help. Looking for any advices to resolve this problem.

Best regards, Hisetsu.

[Max3Aj]

@Hisetsu, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're encountering an issue where OMEN Light Studio reports your device is not supported, despite it being listed as compatible. Let's walk through a few steps to resolve this:

Ensure OMEN Gaming Hub and Light Studio Are Properly Installed

• OMEN Light Studio is a separate app that runs within OMEN Gaming Hub.
• First, uninstall both OMEN Gaming Hub and OMEN Light Studio completely.
• Then reinstall them in this order:
  • Download and install OMEN Gaming Hub from the Microsoft Store.
  • Launch OMEN Gaming Hub and install OMEN Light Studio from within the app (you’ll see it as a card or in the sidebar).

Check for Required Services

Make sure the following services are running:

• OMEN Gaming Hub Background Service
• HP System Event Utility Service

You can check this by:

• Pressing Win + R, typing services.msc, and pressing Enter.
• Locate the services above and ensure their Startup Type is set to Automatic and they are Running.

Update BIOS and Drivers

Outdated firmware or drivers can cause detection issues:

• Visit the HP Drivers Page for your model.
• Download and install:
  • Latest BIOS
  • HP System Event Utility
  • OMEN SDK Package
  • Intel/AMD Chipset Drivers

Run HP PC Hardware Diagnostics

To rule out hardware issues:

• Use the HP PC Hardware Diagnostics Tool. HP PC Hardware Diagnostics | HP® Support
• Run a full system test, especially focusing on the keyboard and lighting components.

Try a Clean Boot

Sometimes third-party software interferes:

• Press Win + R, type msconfig, and press Enter.
• Under the Services tab, check Hide all Microsoft services, then click Disable all.
• Go to the Startup tab and click Open Task Manager. Disable all startup items.
• Restart your PC and try launching OMEN Light Studio again.

OMEN by HP PCs - OMEN Light Studio | HP® Support
 

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support