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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8U8AV)
Microsoft Windows 11

Actually, I’m very disappointed, I bought my HP Victus ..  45 days ago, I'm an architect and the laptop is used for graphic work.
and suddenly it stopped displaying anything on the built-in screen but works fine with only external screens. I left the laptop with the HP maintenance agency ( Ensure - Egypt ) and they replied after 4 days, that there is a manufacturing defect and the laptop needs a new motherboard and it will be received after 40 days   .. actually, I’m not satisfied with their reply, and I want the laptop to be replaced.
I did a complaint by phone..   >> but nothing happened .. 

anyway, I have had a very bad experience with HP support and I'm waiting for more respect for my time and complaint.

2 REPLIES 2
HP Recommended

@Ayman_Assem

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with Victus by HP Gaming Laptop PC. I want to sincerely apologize for the experience that you had with our customer service team. Going forward, we are going to take steps to ensure that this situation does not happen again. It could be a hardware issue on the PC. 

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for all warranty service options.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

 

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

HP Recommended

@Dilip_18


I'm In Egypt .. 
Your solution is not applicable ..  
Actually, I did a complaint by phone .. and nothing happened .. I want to escalate the matter ..  please tell me how ?????
I have serious trouble with my work because of your faulty product ..  and there is no respect for my time and need .. 

This is the worst experience I've had since working on laptops and I will not recommend it to anybody.

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