Problems with HP OMEN 15-dc1054nr (Half of the cores and GPU have high temps)

[qmommandi]

Hi, I recently purchased this hp omen laptop open box from microcenter on a really great deal. I opened it up to replace the thermal paste and in doing so didnt realize how delicate the heatpipes for the gpu and cpu were. It looked like it bent almost at a 90 degree angle but it went right back and only seems to have a small dent.

I noticed however when benchmarking it that the gpu would hit 86c pretty fast and start to throttle even though it isnt overclocked. I also noticed that three of the cores are hitting 10c or more on average higher then the other 3 which I assume are isolated to one side of the chip.

I could maybe open it up to take a picture of the dent if that helps, I was wondering what I should do in this situation. I think because the heatpipes were so fragile they might be aluminum instead of copper, but if not I thought maybe applying liquid metal to the gpu would help with temps unless it wouldnt due to the heat dissipation being because of a dent in the heatpipes.

Any helps would be appreciated..

Attached is a picture of hwinfo showing the cpu temps... I've also noticed there was a user on reddit who had the same problem as me but only with the cpu cores... so that could be a result of something other then a bent heatpipe... any help would be appreciated.

https://imgur.com/rG1tB5Q

[KrazyToad]

@qmommandi

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you update the BIOS from this Link: https://support.hp.com/us-en/drivers and also refer to this link:  https://support.hp.com/in-en/document/c01657439 for overheating issues

If the issue persists Please contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[qmommandi]

Hi first of all thank you for the reply, I checked and my device does have the most current bios. I've decided to just let the issue be as even though the laptop is overheating it doesnt effect the clockrates or even fan speeds so it doesnt really effect performance, if I do need further help I'll try and contact hp customer support through phone.

[KrazyToad]

Thanks for keeping me posted

Drop us a message anytime you need help 😊