QMEN LAPTOP SHUTDOWN?

[JKROD01]

OMEN by HP Laptop PC - 17-w043dx

OMEN HP LAPTOP - 17 - W043DX

INTEL i7-6700HQ

BIOS VERSION/DATE - Insyde F.52, 5/2/2019

WINDOWS 10 - X64

After unplugging my laptop which is charged, it shuts down. Unless it is plugged in to an electric source, it will not turn on? Not to sure what could be the issue? Any help would be greatly appreciated.

[asmita6658 · Accepted solution]

Hi @JKROD01

Welcome to the HP Support Community. I'd be happy to assist you with the battery issue. 

Please try these steps - HP Notebook PCs - Testing and Calibrating the Battery (Windows)

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) 

 Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[JKROD01]

Come to find it was the battery, after replacing it the charge is holding and not shutting down. Thank you 

[asmita6658]

@JKROD01

You are welcome. If you need further assistance feel free to reach out to us.

Have a great day ahead!