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‎08-23-2022 05:41 AM - last edited on ‎08-26-2022 06:19 AM by Retired

HP Recommended
Product: OMEN Laptop - 15-en0013dx
Operating System: Microsoft Windows 10 (64-bit)

R KEY NOT WORKING DUE TO MANUFACTURER DEFECT

 

I am yet another victim like the buyers below. R key would occasionally malfunction then work since purchase almost 2 years ago. Now it is not working anymore at all and I am using an external keyboard. Fix my issue - please do not give me a timewasting trouble-shoot reply, I've tried everything in these forum posts. This is my 2nd HP Omen laptop. What can you do for me to keep me as a HP Omen customer?

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/quot-R-quot-key-doesn-t-work-a...

"R" key doesn't work sometimes - HP Support Community - 7774704

HP OMEN 15 2020 "R" key on keyboard not working. - HP Support Community - 8117079

HP OMEN 15 2020 "R" key on keyboard not working. - HP Support Community - 8117079

Key ''R'' doesn't work when I play games - HP Support Community - 8052596

"R" key barely working - HP Support Community - 7916692

HP OMEN 2020 GLOBAL DEFECT - KEYBOARD KEYS NOT WORKING : Hewlett_Packard (reddit.com)

Category:
1 REPLY 1

‎08-28-2022 01:44 PM

HP Recommended

Hi @Omen2016

 

Welcome to the HP Support Community. I see that you are facing keyboard-related issues with your OMEN Laptop - 15-En0013dx. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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