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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-b1000 (4Z7T3AV)

Hi All,

 

Need some help with a RAM upgrade on my Omen 16.

As standard it came with 16gb of RAM, two sodimms of 8gb each... so I bought a Crucial DDR5 4800 32gb module to replace them, however, when I insert the new RAM, whether alone, or with one of the 8gb as well, the laptop does not boot up, and just remains on a black screen 🙁

The RAM should be compatible according to the crucial website, so I don't know what the problem is. Does it need to be in sets of 2 modules each time to work properly? or is there a compatibility issue with the 32gb sodimm?

 

Any help would be greatly appreciated 🙂

7 REPLIES 7
HP Recommended

Hi:

 

I found this post where another forum member with the same model was able to install 2 x 32 GB of memory.

 

He used different memory.

 

Solved: Omen 16.1 Intel 2021, bios doesn't report ram and Hp support... - HP Support Community - 847...

 

So, I don't know why the memory that Crucial indicated was compatible did not work for you.

 

At a minimum it should have worked with the one 32 GB memory chip installed alone.

HP Recommended

Thanks for the feedback... should be the same RAM basically..

Do I need to do something in the BIOS before installing the new RAM? Never upgraded a laptop before, but when I had inserted new RAM into a desktop in the past, no additional setup was required 🤔

HP Recommended

You're very welcome.

 

I have never had to make any changes in the BIOS to install memory.

 

It should have been plug and play as you would have expected it to be.

 

Sometimes HP indicates you need to update the BIOS prior to installing additional memory but I have never done that either.

 

Unfortunately, HP only has the maintenance and service guide for the previous model series that uses DDR4-3200 memory, but according to chapter 5, they do not indicate a requirement to update the BIOS prior to installing additional memory.

 

OMEN 16.1 inch Gaming Laptop PC 16-b1000 (4Z7T3AV) Manuals | HP® Customer Support

 

Perhaps you may want to try the same memory the other person used.

 

 

HP Recommended

hmm... I've just updated the BIOS, maybe I'll try the RAM one more time.

Might be a bit difficult to send the crucial ram back to amazon and try and get teh kingston instead... especially if it rejects that one as well...

 

Do you know if there is a way to check this with HP directly?

HP Recommended

HP is going to tell you that the notebook only supports 32 GB of memory, so I doubt they will be of much help.

 

Like you, I am very surprised the Crucial memory didn't work.

 

I've never had a problem with installing Crucial memory in any of my PC's--notebooks or desktops.

 

You can try getting in touch with HP at the link below, or via the HP support assistant program installed on your notebook.

 

Contact HP. How may we help you? | HP® United Kingdom

 

If I didn't see a post where someone installed 64 GB of memory, I would have assumed your notebook would have only supported 2 x 16 GB of DDR5 memory.

 

I always suggest to folks wanting to upgrade the memory in their PC's to first run this command:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

HP Recommended

Yea i tried that command... states that maximum is 32gb, could that be the reason it's not accepting the 32gb module? 

HP Recommended

Under normal circumstances, based on the report, I would say that installing a 32 GB memory chip in one slot was definitely the cause of the problem, but since that other guy installed 64 GB in the same notebook model number/product number, now I am not 100% sure that's the problem.

 

I am a firm believer of 'more is better,' but in this case you may just want to settle for 2 x 16 GB of the compatible Crucial memory and see if that was indeed the problem.

 

32 GB of memory should be more than adequate.

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