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Honor Student
Posts: 2
Member Since: ‎03-11-2017
Message 1 of 3 (128 Views)

REALLY slow pc

Product Name: hp pavilion gaming 15-ak103no
Operating System: Microsoft Windows 10 (64-bit)

i bought this pc i a little less than a year ago and recently it has been really slow. I mean its supposed to be a gaming pc but it really cant play ANYTHING. For example this pc should be able to play overwatch at medium settings BUT even at low settings its still REALLY laggy (mostly with mouse input delay). Thank you for any help i can get. 

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Honor Student
Posts: 2
Member Since: ‎03-11-2017
Message 2 of 3 (126 Views)

Re: REALLY slow pc

and to anyone saying i should reboot my pc and reinstall everything. I have already done it MULTIPLE times. 

HP Support Agent
Posts: 6,552
Member Since: ‎07-19-2016
Message 3 of 3 (99 Views)

Re: REALLY slow pc

Hi @JuliusPetræus


Welcome to the HP Forums!


Thank you for posting your query in this forum, it's a great place to find answers.


I reviewed your post and I understand that the computer is running very slow.


I’d love to help!


As you have mentioned that you have already reinstalled the operating system multiple times and still the issue persists, I recommend you to run a system test on the computer to make sure all the hardware components are working fine. Refer to below article to run the system test.


If the test passes, follow the steps in the below article and check if it helps.


Let me know how it goes and you have a great day!


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.


Take care.



I am an HP Employee

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