Ram not working properly

[Shivansh27]

my laptop had 2 8gb ddr4 1600Mhz ram slots they worked fine until one day one of them stopped working and my bios and system configuration started showing only 1 ram so what should i do my laptop is out of warranty so should i re insert those two ram sticks again to check whether they are working fine or i should install new same ram sticks my laptop is around 4 years old amd ryzen 7 4800H and gpu is nvidia gtx 1650ti . Even after re inserting the rams nothing is happening it still shows 8 gb of ram .

[Kuroi_Kenshi]

Hi @Shivansh27,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding RAM not working!  

We're thrilled to have the opportunity to assist you and provide a solution.

Since you've already tried re-inserting the RAM and the issue persists, follow these troubleshooting steps to confirm whether the RAM stick or the slot is faulty:

Check the RAM Slots

Remove both RAM sticks.

Insert only the non-working RAM stick into the working slot and see if the system detects it.

• If it works, the issue is with the RAM slot.
• If it doesn’t work, the RAM stick may be faulty.

Test the working RAM stick in the faulty slot.

• If the slot doesn’t detect any RAM, the slot is likely damaged.
• If the slot works, the RAM stick might be faulty.

Clean the RAM and Slots

Dust can cause connection issues.

• Use a soft brush or compressed air to clean the RAM contacts and slots.
• Wipe the gold contacts on the RAM stick with an eraser or isopropyl alcohol.

Update BIOS & Reset CMOS

Sometimes, a BIOS issue may cause RAM detection problems.

• Check for a BIOS update on your laptop manufacturer’s website.
• Try a CMOS reset (remove the battery for a few minutes and put it back).

Try New RAM

• If one stick is confirmed dead, replace it with a same-spec DDR4 1600MHz RAM.
• If the slot is faulty, you’ll have to use only one working slot or consider motherboard repair/replacement.

Final Thoughts:

If the RAM stick is faulty → Replace it.
If the RAM slot is faulty → Use only one stick or repair the motherboard.

Let me know what you find after testing! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Shivansh27]

hello thanks for your help i found out that my ram slot is faulty so what should i do now as the hp support isn't helping and they aren't even extending the warranty so please help me with the cost and procedure and what all info you can provide me with this issue .

[Kuroi_Kenshi]

Hi @Shivansh27,

Welcome to the HP Support Community! 

We're here to help you tackle that hardware failure! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,