• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended

Hi - I have the same problem.  I've tried the head set on 2 different computers and it's not detected on either one.  I've tried ALL options/suggestions to fix the problem, to no avail.  I've searched the web for a solution, but nothing I have tried has worked.

 

I think it's one of two possibilities - the cable connecting the head set is faulty, or the head set itself is faulty.

1 REPLY 1
HP Recommended

@coolguy3

 

I recommend follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c06433655

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.