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Amarasco
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Re: HP Omen 15 (2020) Keyboard sometimes does not register

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Hello there,

 

I'm having the exact same problem the OP has; In particular the letter "r" doesn't work when used in conjunction with "w/a/s/d" and after pressed those letters singularly or at the same time. 

 

I have a ryzen7 4800h with rtx 2060 version,  and I just bought it a month ago. At this point I'd like to know if I should send it back or it is just a software bug that needs to be solved. 

 

Please let me know, thanks.

4 REPLIES 4
The_Fossette
HP Support Agent
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@Amarasco

 

Have you tried the suggested steps?

 

If yes, then I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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Amarasco
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Hello,

 

I'm trying to follow the suggested steps (update BIOS and chipset drivers) but when I click on this link: https://support.hp.com/in-en/drivers  in order to update the chipset drivers, it doesn't load. 

Is there another way to do so?

 

Please let me know, thanks!

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The_Fossette
HP Support Agent
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@Amarasco

 

Download and install the HP support assistant from the below link and it will automatically find and install all the latest drivers available for your computer.

 

http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Amarasco
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Hello there and happy 2021,

 

I tried everything you suggested and downloaded all the drivers available; it didn't solve the problem.

The "r" key sometimes works sometimes doesn't and it's happening quite often now. I found out that the ONLY way I can use the letter r (when it doesn't work) is with pressing the letter d and r suddenly after.  

 

Can I please receive further assistance on this?  

 

Thanks in advance.

 

 

*UPDATE* The "r" key doesn't work anymore by itself. 

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