• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎10-15-2019 04:52 PM

HP Recommended

is this recall still available? Mine came with the 120w as well and have in fact been experiencing major fps issues

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-16-2019 03:39 PM

HP Recommended

Got ya.  You may want to look into buying a third party power adapter yourself.

It uses the 150 W PFC, Smart, slim, 4.5 mm 19.5v  power adapter - part number: 776620-001

HP does sell them in the United States, but might not be available in other countries.

You could search on online, it will works as long as its 19.5 volt and uses the 4.5mm barrel connector. If the wattage is higher than 150w, it will be OK to use also. You just don't want the voltage to be different.

 

HP link... http://partsurfer.hp.com/Search.aspx?searchText=776620-001

Amazon example... https://www.amazon.com/HP-776620-001-Smart-adapter-150W/dp/B01LZHVDV5/ref=cm_cr_arp_d_product_top?ie...

 

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎10-15-2019 09:06 PM

HP Recommended

@artichokuyou are responding to an old thread about a model that came out 3 1/2 years ago.

Please post what your model number is. If its from the w0xx series, yes you are about 2 years too late.

Was this reply helpful? Yes No

‎10-16-2019 06:37 AM

HP Recommended

I saw the dates and figured I was way too late, but I just got the thing and went to play GTA and was hitting the crazy lag, then turns out alot of people were having the issue. the Model is the 17-w033dx

Was this reply helpful? Yes No

‎10-16-2019 03:39 PM

HP Recommended

Got ya.  You may want to look into buying a third party power adapter yourself.

It uses the 150 W PFC, Smart, slim, 4.5 mm 19.5v  power adapter - part number: 776620-001

HP does sell them in the United States, but might not be available in other countries.

You could search on online, it will works as long as its 19.5 volt and uses the 4.5mm barrel connector. If the wattage is higher than 150w, it will be OK to use also. You just don't want the voltage to be different.

 

HP link... http://partsurfer.hp.com/Search.aspx?searchText=776620-001

Amazon example... https://www.amazon.com/HP-776620-001-Smart-adapter-150W/dp/B01LZHVDV5/ref=cm_cr_arp_d_product_top?ie...

 

Was this reply helpful? Yes No

‎10-17-2019 09:09 AM

HP Recommended

Hey thank you very much for the info. I'm gonna get one ordered and I'll pop in and let everyone know if my issue was in fact this old problem that I never knew existed, lol.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.