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‎11-30-2019 09:30 PM

HP Recommended

Hello I recently purchased a laptop Family Guy and when I tried to get in the Bios there was a password I contacted him and he had me try a couple but I still can't get in when I try and do it after three attempts it doesn't give me a code or anyting it gives me security questions? Anyway to get around this? Please help thank you

2 REPLIES 2

‎11-30-2019 09:36 PM

HP Recommended

It's a Hp omen Sr 19 laptop 

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‎12-01-2019 12:22 AM

HP Recommended

@Lilrouse 

 

HP no longer can help crack bios or power-on passwords or suggest any solutions as per the Terms of Service.

Contacting HP Support will only lead to suggesting a motherboard replacement.

If this guy sold you a password protected laptop and does not know the password, He should refund your money.

If he is not willing, its possible it wasn't his to begin with. I'm sorry.

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