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‎11-07-2020 09:38 PM

HP Recommended

So I was told I would be receiving a free repair about a month ago and my case was moving forward until suddenly the agent that was helping me stops replying. It's about to be 2 months since I reported my problem in this forum! It is even more annoying and frustrating that I am having this problem in the middle of a pandemic especially since I have to work from home! The agent stopped replying to me and now I am just stuck. I might be out of a job soon because HP is promising me things and confusing me! I have been an HP customer for a long time now and have never had a problem with their customer service until now. I don't understand why the customer service has become so bad! I need my laptop fixed soon and I am just being confused too much!

1 person had the same question
1 REPLY 1

‎11-08-2020 07:30 AM

HP Recommended

@HrideshD

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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