• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎04-13-2019 10:21 AM

HP Recommended

I'm having the same issue. (Omen 17). First after disabling the Realtek audio it appeared to be fine, however closed down and now the problem has resurfaced. Now I've disabled all non windows services via msconfig and once again the system is working fine, which leads to to believe there maybe an incompatible driver or something. I am however going to run the HP diag software first.

1 REPLY 1

‎04-20-2019 07:15 PM

HP Recommended

Hello @Dogsoldier359 

I read your other post.  Its best to run the diagnostics from UEFI, not from in Windows if at all possible.

Your model should qualify.

 

With the laptop off, press the power button and immediately and rapidly tap the F2 key until the diagnostics UEFI menu appears. In other words, don't boot into Windows.

Go to Component Tests and run the extensive hard drive test again.

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.