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‎11-23-2019 09:46 PM

HP Recommended

i have the exact same problem mine came with a 135 watt power supply and as soon as i plugged in my laptop it said it was the wrong ac adapter!

4 REPLIES 4

‎11-23-2019 10:52 PM

HP Recommended

@Pmansfield 

 

Please post the full model or Product number when posting. Thanks.

 

If I know the specs, I can look up the actual power supply its supposed to come with.

If you purchased from a big box store like Walmart and its new, take it back for a replacement or refund.

Otherwise, you will need to contact HP Support for a warranty issue. They might send you another one without sending the whole thing back to them. But I'm not sure what they will do exactly.

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‎11-23-2019 11:17 PM

HP Recommended

 Power Supply for Omen 15-CE198WM

 

It is a 15 inch and it is model number 15-CE198WM i can not return it due to it being the last one and when i opened the box it came with a 135 watt. it is charging but i dont think it keeps up when gaming.  its has a 4.5mm barrel with a blue tip

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‎11-24-2019 01:01 AM

HP Recommended

Then you will need to contact HP Support for warranty help and get the proper power supply.

It should be the 200w adapter.

Here is the link...  https://support.hp.com/us-en/contact-hp

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‎11-25-2019 11:29 AM

HP Recommended

every time I try to process a claim it says the service in unavailable and it has been doing that all weekend.  would I be ok just using a adapter and using the 240W other name brand charger I have at home

 

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