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Re: The system was hibernated due to a critical thermal event. Hibernate Time = ‎2020‎-‎07‎-‎30T06:1

HP Recommended
HP Pavilion Gaming 15 ec0001ax
Microsoft Windows 10 (64-bit)

Okay, i have tried the first two steps, and try to play game for 30 minutes and it is fine, no symptoms of overheating nor sudden locking/hibernating. I'm glad not needed to restore / recover my bios since it will be riskier.

This is should be posted as solution for this problem.

 

edit: I'm playing another game (NFS Payback) for like 5 minutes and still sudden locking/hibernating)

so its not a working solution

 

HP Pavilion Gaming 15 ec0001ax

upgrade: 16GB RAM + 512GB SATA SSD

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Saeth Welcome to HP Community!

 

I understand your concerns.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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