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Re: Wrong computer was delivered

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I am in the same situation.  Order a 17 inch, black keyboard on Dec 13th.  On Dec 30th I got a 15 inch, white keyboard that was supposed to go to someone in Houston (I live in PA).  Called the number 8889994747 where the CSR opened a case and spoke to case supervisor.  Took calls over 2 days, 30th and 31st to get to that point.  I returned the delivered, wrong laptop on 31st.  HP got it on 1/4 but still cannot find out where mine is.  It is all paid for and thet have no idea.  Starting to get frustrating.  Would rather have laptop than call credit credit to dispute charge for undelivered item.

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Welcome to the HP Support Community. 


Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).


If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


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