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HP Recommended

my product is Victus by HP 15.6 gaming comp. 

The problem is there is no realtec folder it is not even show in "program files",
it is some how integrated without creating its own folder.., and we can not access features through "your integration" can you fix it please...

 

there is no realtec folder in control panel , there is no other indication , where it is or how to reach it ....etc 

however all drivers are listed , in system  it show realtec drivers and they up to date..

1 REPLY 1
HP Recommended

@AAANeedhelp, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding HP Smart Account Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Check for Account Alerts:

  • Look for any error messages or notifications related to your account when you sign in, as they might hold clues about what issues exist.

Browser Issues:

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Account Credentials:

  • Verify that you are using the correct email address associated with your account. If you have multiple email addresses, this might be causing the problem.

Clear Cache and Cookies:

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Incognito/Private Browsing Mode:

  • Utilize Incognito mode in your browser to circumvent potential issues caused by cached data.  

Hope this helps! 

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Regards, 

ZOEY7886
I am an HP Employee

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