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‎10-04-2020 03:19 PM

HP Recommended
Product: HP Pavilion Gaming Laptop 15-dk1xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello all.
I have an issue where the NIC will not connect to my router at 1gbps
The router is capable of this as there is another device on there that connects with out any issues.
I have tried updating to the latest drivers from Realteks website
as the NIC on the laptop is a Realtek Gbe Family Controller.
The laptop is connected directly to the router via Cat5e cable.
I am not sure what to do here as this is frustratiing.

1 person had the same question
1 REPLY 1

‎10-04-2020 03:52 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to try a cat 6 cable, and make sure there is also a cat 6 cable from the cable modem to your router as well.

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