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thirstyshadow
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Realtek sound driver makes gaming laptop useless

HP Recommended
HP Pavilion Gaming Laptop 15-ec0xxx
Microsoft Windows 10 (64-bit)

When I play graphic heavy games they stutter and I only get 2 or 3 frames per second. I can uninstall the realtek sound driver and the laptop performs the way that it should, only without the sound. I have already installed the latest update from the support site. I have reset and hard reset and looked everywhere for a way to fix it but no luck. My question is:

 

Is there a way to fix this? I haven't modified this laptop in any way, if it's a factory defect can I get my money back or a laptop that works?

 

Windows 10 Home

AMD Ryzen 5 3550H with Radeon Vega Mobile

 

Realtek 6.0.8749.1

 

Worth noting: The updated driver says it is installed but the date in the driver properties is still 9/9/19 when the updated version was released 11/19.

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