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‎05-17-2020 04:10 PM

HP Recommended
Product: HP OMEN HP – 17-cb0310ng
Operating System: Microsoft Windows 10 (64-bit)

Hello, when I want to reset the laptop to the factory settings I get an error message "Recovery environment not found"
I made the hidden partitions visible and looked inside.

A recovery (folder 3 bytes)
An HPRERMTH.flg (file 67 bytes)
Eisen Recovery (empty note)

Something is missing here or what I have to do

1 REPLY 1

‎05-17-2020 04:29 PM

HP Recommended

Hi:

 

What I suggest you do is using another Windows PC and a 32 GB USB flash drive, make bootable recovery media using the HP cloud recovery tool. 

 

That tool will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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