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Teuuu
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Red dot that turns green on OMEN gaming 15.6" laptop

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HP - OMEN Gaming 15.6" Gaming Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce RTX 2060 - 512GB
Microsoft Windows 10 (32-bit)

Hello, I just recently got my laptop but a red dot has appeared on my screen. I notice it appeared when I watched a video with flashing colors and has been there for about 3 days. On white, it turns green and barely visible. But on black or darker colors, it is a bright red. I have tried 'massaging' it away, using that same video and other methods of flashing colors to energize the pixel again but it has not worked. Is there a way to solve this without having to return my laptop? I need it for work and school. Thanks in advance.20200823_183528.jpg

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KrazyToad
HP Support Agent
HP Support Agent
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@Teuuu

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please check in the BIOS and let me know if you face the same issue with those red dots

 

Meantime you can refer to this Link: https://support.hp.com/in-en/document/c00035844

 

Keep me posted 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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Derekg05
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Looks like a dead pixel

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