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HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z8AV)
Microsoft Windows 11

Hello Hp Team and people out there.. I have a issue plz look into it. I recently purchased HP Victus 3 months ago but from last 1 month i m regularly getting a issue in my Omen gaming. The issue is whenever i use omen gaming everything works fine but as i click on gallery my laptop screen stop working it just stucks and then a message shows omen not responding... plzzz solve this issue and tell me how can it be fixed plzzzz

3 REPLIES 3
HP Recommended

Hello @Ramanand_Giri 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

where should i run that msinfo???

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