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Ayhamo
Level 3
26 20 2 4
Message 1 of 4
628
Flag Post

Regrading sound lower it self automaticlly

HP Recommended
HP Gaming Pavilion - 15-Cx0009ne
Microsoft Windows 10 (64-bit)

Hi, i came here agian becuase it seems my issue just got closed automaticlly

https://h30434.www3.hp.com/t5/Gaming-Notebooks/Audio-getting-lowered-automaitclly/td-p/7756208

as stated in the above link, the issue is still present even with lastest bois update and widndows update, i followed each thing was stated in the link but still no result ( clean audio installation , services , etc.) , problem only happens when i play sound from the speaker in the laptop, issue does not occur in headphones or anything i put in aux, please do help me !

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,824 1,963 2,169
Message 2 of 4
Flag Post
HP Recommended

@Ayhamo

 

I reviewed your post and I understand that you are facing issues with the audio.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Ayhamo
Author
Level 3
26 20 2 4
Message 3 of 4
Flag Post
HP Recommended

Hi, i tried to see but no direct chat, or talk to agent was availbe, Please an update occured in the following, check it please

https://h30434.www3.hp.com/t5/Gaming-Notebooks/Lower-volume-despite-ressting/m-p/7965273

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,824 1,963 2,169
Message 4 of 4
Flag Post
HP Recommended

@Ayhamo

 

Help me with your region (Country) in a private message and I will share the contact information.

 

Cheers!

The_Fossette
I am an HP Employee

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