Relentless issue

[mub6945]

Case Number [edit] - 11/10/2023
Case ID: [edit] - 15/11/2023
Case ID: [edit] - 25/03/2024
Case Number [edit] - 26/05/2024
Case ID: [edit] - 22/05/2024

I have been struggling with this machine since the 3rd month of purchase. Having registered multiple complaints about the machine issues. Most of the spare parts had been replaced since the first complaint and most importantly now they have replaced SSD, and MOTHERBOARD as well, during the Motherboard replacement they identified RAM malfunctioning (today) and they ordered RAM for replacement.

I was totally disappointed and lost half of my productivity with this machine for the last 7 months, and I tired of waiting for spares relentlessly is a typical one. Most of the spares have been replaced in the machine and don't receive any effective support from the HP team.

Hence I would suggest and request the HP team to take this case to a higher level of escalation and highly suggest you replace the Laptop to avoid the loss of my production in the future. I have been bearing all the in-efficiency and multiple losses by using this machine, and I can't bear this anymore.

[Irfan_06]

Hi @mub6945,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with your laptop hardware and you have already gone through multiple part replacements.

I am sorry for the inconvenience and the trouble you had to go through with the laptop.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[mub6945]

If you want to help me in this please call me in the registered mobile number tomorrow after 11am, I will explain briefly.