Repair status/ complain about customer care

[Ghoulishbug]

Hi, I own an HP victus and on 28th of October I sent it for an repair for power issue, 6 days later they called me and said that my laptop needed a new motherboard and since they are currently out of stock they need more 3-4 days for the new motherboard to be shipped. After a few days I called them and they said my part will shipped to their warehouse on 19th November and when I called the number they gave me , they said that the part will now arrive on 1st December. I don't know why it's taking so long. Can someone help me regarding this?? I am a student and I need this laptop as soon as possible for my studies

[Garp_senchau]

@Ghoulishbug, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Could you please share the case ID with me via private message? I’ll check what’s going on and assist you further.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,