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10-16-2021 12:43 AM
Product: Victus By Hp
Operating System: Microsoft Windows 10 (64-bit)
3 weeks passed but nothing is happening about my case. If Motherboard is not available in warehouse then please refund my money or replace my laptop.
Because i can't wait so long.
Please Sir I need your help in this case because I have to go Hostel.
Please Sir resolve my problem as soon as possible
2 REPLIES 2
10-16-2021 09:25 AM
Welcome to the HP Community.
I am sorry the repair is not yet completed.
Our Community forum cannot help you "hurry up" the repair process.
We cannot authorize replacement or refunds.
Our Community not a service department in HP.
Contact your current support agent / case at HP Support.
Use the case number (do NOT post that number or ANY private information here - we are a public resource).
As a courtesy, I will forward your concern to the Moderator group.
Should anything come of the request, you will hear back here before the agent uses any other method to contact you.
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10-21-2021 11:56 AM
Hi @Dhibar007, Welcome to the HP Support Community.
Apologies for all the inconvenience
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue, and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now,
As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
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