Replacement Laptop Battery for HP Pavilion 15-AK000NX

[George22662]

Where I can buy online here in the Philippines the Replacement Battery of my HP Pavilion 15-AK000NX Gaming laptop?

[DavidSMP]

Hi @George22662,

Good Day! Thanks for taking an interest in the HP Support Forums! I read your post regarding ordering a battery. I will be delighted to assist you with this.

You are a valued HP customer and it is paramount to assist you here. We greatly appreciate you for doing business with HP.

The product specifications of the computer will help you a great deal: http://support.hp.com/emea_middle_east-en/product/HP-Pavilion-Gaming-15-Notebook/8610971/model/90445...

This is a 4 cell battery and the part number for it can be found on the hp parts store.

Please contact HP phone support by following these steps:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

You could also visit the HP part store link: http://partsurfer.hp.com

Please select the country and follow the on-screen instructions to contact them. Sometimes the phone number is also listed. If you find the contact information, you could also contact them by phone to order it.

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

[George22662]

Thanks for now I will try all the options you've gave me I really appreciate it.

Thank you once again for your time.:smileyhappy::smileyhappy:

Best regards,

George22662

[George22662]

Hi DavidSMP,

It so happen that I accidentally discovered my HP product is still under warranty up to May 8, 2017. I would really appreciate if you could again give an idea what should I do because, I cannot find anymore the warranty card and sales invoice of this product.

Your prompt response would be greatly appreciated.:smileyhappy:

Thanks and best regards,

George22662

[DavidSMP · Accepted solution]

Hi @George22662,

I read your super quick response. Thanks for the reply.

You've been commendable and it has been an absolute privilege to share this platform with you. 🙂

If the battery is not holding any charge, please run the battery diagnostics on it from this link: http://support.hp.com/in-en/document/c03467259 Please select the option for “Running the UEFI Component Tests”  and run only the battery tests. If it fails please make a note of the failure code.

This is a 4 cell battery and if the computer is under the regular factory warranty hen the battery should be replaced without hassles if it has failed or does not hold any charge.

Please contact HP phone support by following these steps:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately. If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

I will also send you a private message with the phone number to contact HP phone support. It works in the US or Canada. Otherwise, you could still follow the link mentioned above to contact HP.

I genuinely hope the computer works great and stays healthy for a long time once it gets fixed. 🙂 Trust me I’ve done all I can to help you, by keeping your best interest in mind. I will keep an eye out for your response. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

You take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[DavidSMP]

Hi @George22662,

The phone number has been sent as a private message. Please check your private messages on HP forums.

Hope this helps. Please keep me posted.

Thanks and do have a great weekend. 🙂

[George22662]

Hi @DavidSMP,

Thanks again for your quick reply. I think the phone number given was only for the US and Canada I'm from the Philippines, Is there any phone number available in my country?

Your prompt reply would be greatly appreciated:smileyhappy:

Thanks and happy weekend.

George22662

Student

[George22662]

Hi @DavidSMP,

Good day once again!

After running the UEFI Component Tests I've got the below battery test logs results:

     Primary Battery: FAILED

     Failure ID: Q4XBXQ-81J8H9-MFPX6J-C08503

Any idea what would I do next? Please advice.

Thank you once again for your time.:smileyhappy:

Have a great weekend.

George22662

Student

[DavidSMP]

Hi @George22662,

I reviewed the post comprehensively. Brilliant troubleshooting. Spectacular diagnosis of the issue and deducing correctly that the battery has failed.It could make a certain Sherlock Holmes turn green with envy.  Hats off to you on that score.

Now all you need to do is contact HP phone support to get the battery replaced as you state that the computer is under warranty. I have given the link to contact HP phone support and sent you a private message in this regard also.Please follow the steps from my previous post to get the battery replaced or the computer serviced.

It has been a fabulous experience working with you.   You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you.  Trust me I've done all I can to help you here, by keeping your best interest in mind. 🙂

I hope the unit works great and stays healthy for a long time.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

[DavidSMP]

Hi @George22662,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

You take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂